Technical Help


I can't remember my password

As long as there is an email address associated with your account, you can reset your own password by selecting the “Forgot Password” link under the login box. Enter in your username and we will resend you a new temporary password. Once you login, we recommend changing this to something you’ll remember. You can update your password under the My Profile section. Don’t have an email? For security reasons, you will need to go to your direct manager or supervisor to have your password reset.

I can't remember my username

If you have forgotten your username, you will need to go to your direct manager or supervisor for assistance.

I can't hear the voiceover in my module

Double-check that your speakers are turned on and that the volume is turned up. Under your profile you also have a setting to auto-play course voiceovers. Turn the setting on to make sure that all voiceovers auto-play for you. Turning it off will make it so that you have to press play when you want to hear the page’s voiceover.

I can't open a PDF

Do you have the latest adobe reader installed on your computer? Please install or update your current version and try again.

I am having a problem with the site, such as a page is not loading or I can't complete an activity in a course

If you are experiencing any issues with the site, try clearing your cache, closing your browser and then re-opening. This may help to resolve any issues. If you are in a course, your place will be book-marked and you will return to your place. If you are in the middle of a test, you will need to re-start the test when you return.

I was told by my manager to complete my outstanding training, where do I find this? 

When you login, all your outstanding requirements will be highlighted on your dashboard. Click on the dashboard widget to complete any outstanding tasks or click on the training item in your left menu. Anything outstanding will be highlighted for you.

Where do I find my policies, or SOPs/SWPs?

Click on the policy feature in your left-menu to look for policies. Click on the SOP/SWP feature to look for SOPs/SWPs. On the landing page is a summary of any outstanding sign-offs required of you and anything that has been posted or updated within the last 30 days. At the top of the page you can click on your resource type, such as health and safety or human resources to view all the documents under that topic. If you know what you are looking for, you can also use the search.

General Settings and Recommended Practices

Internet Browser

We recommend the following internet browsers: Google Chrome, Firefox, Microsoft Edge, Safari, and Opera. Internet Explorer 8 is no longer supported by Microsoft and it is recommended IE 8 users either upgrade or use another browser to avoid technical issues.
To check your version of Internet Explorer, click on “Help” or the question mark icon and select “About Internet Explorer”.


Javascript must be enabled on your internet browser. To enable javascript, go to “Internet Options”. Under the “Security” tab, select “Custom Level”. Under the “Scripting” header make sure that “Active Scripting” is checked.


Cookies must be enabled. To enable cookies, select “Tools” and select “Internet Options”. On the “Privacy” Tab, change your settings to “Accept all cookies”.

Display Settings

For best viewing results, set your computer monitor resolution to 1280 x 1024. If this is not available, the minimum resolution required for the program is 1024 x 768. To adjust your screen resolution, you may do so through your computer settings/preferences.